FAQs

While we do not accept Purchase Orders for online orders, we are happy to accept Purchase Orders on orders placed through our Customer Experience team.

Please send your Purchase Order, order details (ISBNs, titles, and quantities), and Tax Exempt Certificate by using the form on this page:

How to Place an Order

Mail:
Stenhouse
Attn: Customer Experience
PO Box 16764
Columbus, OH 43216-6764

We do not accept tax exempt orders on Stenhouse.com but we are happy to honor your tax exempt status on orders placed through our Customer Experience team.

Please send your Purchase Order, order details (ISBNs, titles, and quantities), and Tax Exempt Certificate by using the form on this page:

How to Place an Order

Mail:
Stenhouse
Attn: Customer Experience
PO Box 16764
Columbus, OH 43216-6764

Orders are sent via ground service from our warehouse in Kentucky. Please allow 3 business days for processing before your order ships.

All orders placed online are shipped via ground service from our warehouse in Kentucky. If you need your order more quickly, please contact us to determine expedited options and additional charges.

Occasionally titles become temporarily unavailable. In these cases, you may still place your order and it will ship via ground service as soon as we have restocked.

You may also consider checking with other major retailers, who may have inventory available immediately.

Titles are available for pre-order on Amazon up to nine months ahead of their release date and we encourage you to order early.

Pre-orders will become available on Stenhouse.com approximately 30 days ahead of release date.

Please note that release dates are approximate.

While we do not sell eBooks on Stenhouse.com, eBooks for most of our titles are available through major retailers include Amazon, Barnes & Noble as well as school and library providers including eBook.com, Overdrive, and Cengage/Gale.

If you placed your order from Stenhouse, we accept returns from educators within 90 days that are in re-saleable condition. Returns require prior authorization from Stenhouse Customer Service. To make arrangements for a return, contact Customer Service. Please do not return materials to the PO Box address. Returns should be sent to:

Stenhouse Publishers
Returns Department
10650 Toebben Drive
Independence, KY 41051

If you placed your order through another retailer, please initiate your return though that retailer.

Occasionally printing or binding errors occur. In these cases, we want to be sure to replace your book. If you ordered directly from Stenhouse, please contact our Customer Service team.

If you ordered from another retailer, please report your damaged book to the retailer from whom you purchased.

Unfortunately, sometimes popular books are counterfeited. The best way to avoid purchasing a counterfeit book is by purchasing directly from Stenhouse.

If you purchase from another retailer, please be sure to check the ratings and reviews of the seller. If you receive a counterfeit, please report it to the retailer from whom you purchased and request a replacement. Typically retailers respond very quickly to counterfeit reports, replace your book, and de-activate the counterfeit seller.

The best way to reach a Stenhouse author directly is through their social media or personal website (you will find these links on their author page on Stenhouse.com). To protect their privacy, we do not provide contact information. However, we are happy to forward an email to an author if you send it to authors@stenhouse.com.

Many Stenhouse authors provide professional learning services, both in-person and virtually. You may either contact the author directly through their personal website or send an email to Authors@Stenhouse.com Please include the name of the author, the dates you are interested in, some information about your professional learning event, and any other information that will be helpful. We will either get back to you directly or pass your request along to the author.

If you are a school, district, library, or other institution looking to purchase more than 100 copies, please contact CustomerService@Stenhouse.com to receive a Price Quote. We will ask you to provide the ISBN, title, quantity, shipping, and billing addresses to provide your Price Quote.

Please submit payment to Stenhouse, PO Box 715104, Cincinnati, OH 45271 or call 614.487.2261 to pay via commercial credit card. Our preferred payment method is Automated Clearing House (ACH) network transfer. For ACH information, please e-mail us at ar@zaner-bloser.com.

For your protection, please do not send credit card information for payment via e-mail. We adhere to strict payment card industry rules and, to protect the transaction information, request all commercial card payments be handled via phone call to our accounts receivable representatives.

The price for each book is listed on its associated product page. Stenhouse reserves the right to change prices without notice.

The prices on Stenhouse.com reflect a 25% discount from the list price, which is the discount we extend to teachers and schools. Distributors, catalogers, retailers, and other non-school customers are not eligible for this discount.

All orders are subject to acceptance by Stenhouse.

Our Customer Experience team is happy to help you with questions about our professional books, help you place an order, or assist in invoicing or billing concerns. You can reach them Monday – Friday, 8 a.m. – 6 p.m. Eastern Time.

Phone: 1- 800-988-9812, Monday – Friday, 8 a.m. – 6 p.m. Eastern

Email: CustomerService@Stenhouse.com

Mail:
Please send orders to:
Stenhouse
Attn: Customer Experience
PO Box 16764
Columbus, OH 43216-6764

Please send payments to:
Stenhouse
PO Box 715104
Cincinnati, OH 45271